We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.
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01Should I tour your facility before admitting?
We recommend that you visit the facility prior to admission, to assure both the potential resident and family that Highland Care Center is the place to choose for your healthcare needs, however, it is not required. We would be happy to schedule a visit for you.
02How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact on the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities. See the News section on our home page for upcoming events. A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and families to visit and attend our special events.
03What role does Social Services play at Highland Care Center?
Our social service team assists both residents and their families during transitional periods. They also provide essential information, manage requests and concerns, help in care and discharge planning for each resident. They can arrange professional services for: Dental, Vision, Podiatry, Audiology, Power of Attorney, Dementia assessment, Psychosocial and Psychiatric Evaluation, and Individual therapy.
04How is the laundry done? Can family members take laundry home?
Should you wish to have Highland Care Center wash the laundry please notify the front office upon admission. Subsequently, if a family/care giver is going to take care of the laundry at home, please let the nursing station know your plans. This way, the staff can place a sign on the closet door notifying our housekeeping staff to leave the clothing for family pick up. We request that family provide a hamper for clothes and pick it up twice a week. All personal clothing is washed in an industrial washing machine at a temperature of 180 degrees. Make sure your loved ones’ clothing is appropriate for washing and drying in these hot temperatures. Avoid bringing clothing that requires cold or warm water, special care, or is subject to damage and fading. All clothing must be labeled. Please label the clothing with the resident’s name, NOT the room number or initials. Mark clearly and in large letters on the inside neckline or waistband. All items must be marked including socks, shoes, and other personal items.
We recommend approximately five changes of clothing and a pair of comfortable rubber-soled shoes. All articles should be washed, clearly labeled with resident’s name in permanent ink and entered into the residents’ personal inventory log in the medical chart. Other personal items should be marked or engraved for identification. We advise that residents do not keep valuable jewelry or large amounts of cash in the facility.
06Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest a limit of one to three people in a resident room at one time.
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
10How often will a physician or health professional visit?
Physicians generally see residents upon admission and once every 30 days thereafter. However, our nursing professionals are in constant contact with all of the physicians that visit the facility. Some insurance companies require that physicians visit more often. Check with our nursing staff for further information.
11Do I need to bring a negative covid test to visit?
No, according to the recent Department of Health guidelines on visitation, visitors are not required to bring in or take a COVID-19 test. This applies to all visitors regardless of vaccination status.
Kind and helpful and super amazing to all thank you
Arleen
They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to... read more see my mom when I came from out of town. The visit set up is fantastic along with communication ?
kyky birminghan
My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick... read more and the doctors and Victor as well.
Shelly Joseph
The staff of Highland Care is ethical, efficient and have great communication skills I want to thank Patrick and Kafilat for going above and beyond when problems arise... read more , your exceptional service is appreciated. I highly recommend this agency to anyone who has a loved one and needs care .
Carol Salas Salas
Customer service is extremely kind thank you
Alexis Alvino
I'm treated very well, food is super and I have no complaints, I am so happy I getting care from highland
Reynaldo Otero
My aunt is being treated so well shebkoves the care and feels happy and that is what matters. She always tells me the staff treats her so nice
Kumarie Hiralal
The customer service is outstanding!
Jasmine IPerez
I would like to thank all of Highland for everything they have done for my mother. They gave her everything and treated her with respect and the highest level of... read more care. She passed peacefully without any worry and it's all thanks to Highland that she had the beat comfort leading to this point. I would never have changed her location from Highland because they truly care for their patients. She never had to complain in the last 5 years, Highland you are a special place and we will never forget the kindness and care you gave to my mother. Thank you from the bottom of my heart ❤
Roy Williams
This is my 3rd time around and I wouldn't go anywhere else but Highland care center because this place is the best at what they do.
Marc Riddick
I'm treated very kind and customer service is a pot better than I expected. Great place!
Israel Serrano
I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are... read more super kind. Care is top notch. So happy this is where i got my care from.
Shadowstar Kenshi
Mr.Victor was professional and a pleasant person to work with. He takes his job seriously and is more than willing to assist where needed. It was a pleasure having him... read more to assist me and my cousin. Mr. Victor Is truly an asset to you program.
Felicia blackwell
They took very good care of my uncle while he was there. From Stephanie in administration making sure the admission process went smoothly and that all my concerns were addressed... read more to the nursing supervisor Courtney updating me on my uncles condition and keeping him comfortable. Clean, renovated facility with great staff. I would definitely recommend Highland Care Center to anyone seeking great care for their loved ones.
Roxy
Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
Starasia Middleton
Everyone from the entrance to the nurses actually have been so pleasant. The staff is very personable and kind and caring. The facility is very nice and clean. I really... read more appreciate that and I am happy my father is being well taken care of! Thank you highland I would for sure recommend over any other place!
Robin davis
See What People Are Saying
My mom received great care from highland Care center! I would highly recommend any other person that needs care to come here! Special thank you to Cristina, Sharon and Patrick and the doctors and Victor as well.
Shelly Joseph
My aunt is being treated so well shebkoves the care and feels happy and that is what matters. She always tells me the staff treats her so nice
Kumarie Hiralal
I would like to thank all of Highland for everything they have done for my mother. They gave her everything and treated her with respect and the highest level of care. She passed peacefully without any worry and it's all thanks to Highland that she had the beat comfort leading to this point. I would never have changed her location from Highland because they truly care for their patients. She never had to complain in the last 5 years, Highland you are a special place and we will never forget the kindness and care you gave to my mother. Thank you from the bottom of my heart ❤
Roy Williams
I'm treated very well, food is super and I have no complaints, I am so happy I getting care from highland
Reynaldo Otero
I'm treated very kind and customer service is a pot better than I expected. Great place!
Israel Serrano
Customer service is extremely kind thank you
Alexis Alvino
Mr.Victor was professional and a pleasant person to work with. He takes his job seriously and is more than willing to assist where needed. It was a pleasure having him to assist me and my cousin. Mr. Victor Is truly an asset to you program.
Felicia blackwell
I have seen many nursing homes before in my life time but none have ever impressed me like highland care center has. The building is besutiful and the staff are super kind. Care is top notch. So happy this is where i got my care from.
Shadowstar Kenshi
Came to Highland not able to walk and now feeling amazing and walking great I'm am very appreciative. Always was accommodated.
Starasia Middleton
They were the best to me n my mom. Always courteous and respectful. Always going above and beyond. I appreciate victor, he has been the greatest making it easy to see my mom when I came from out of town. The visit set up is fantastic along with communication ?
kyky birminghan
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